Shipping Policy

At Portage Craft Mall, we take pride in carefully packaging and shipping your orders.

• Processing Time: Orders are processed within 5 business days. Custom or handmade items may take longer—please check the product description for specific timelines.

• Shipping Rates & Delivery: Shipping rates are calculated at checkout. Delivery times vary based on location and shipping method.

• Tracking Information: Once your order ships, you’ll receive a tracking number via email.

• Lost or Damaged Packages: If your order arrives damaged, please contact us within 5 days with photos of the item and packaging. We are not responsible for lost or stolen packages once they have been marked as delivered.